Access
Getting started
Questions about setting limits, writing your first objective or going live. Answered within one business day by somebody who operates the platform rather than somebody who sells it.
Contact
One route in, answered by someone who can act.
No switchboard, no qualification call, no sequence of emails designed to keep you warm. Tell us what you need and the person who can answer it will answer it.
01Write to us
Say what you need. We will be brief back.
Everything on this form is used to answer you and for nothing else. It does not join a list and it does not leave Ventureship.
02Routing
Three kinds of enquiry, three different desks.
Choosing the right subject on the form is the whole of the routing. There is no triage layer sitting between you and the person who replies.
Institutional
Reserve tier
Sovereign allocators, reserve desks and institutions with bespoke governance obligations. Expect a conversation about obligations rather than about discounts.
Security
Disclosure
Suspected vulnerabilities, access concerns, or anything you would rather we heard immediately. Routed ahead of the general queue, every time, without exception.
03Response
What we commit to, in hours rather than adjectives.
Published so you can hold us to it, and so you know when silence would be unusual.
04What to include
Four lines that save two exchanges.
None of it is mandatory. All of it shortens the path to an answer you can actually use.
05Institutions
For reserve desks and sovereign allocators.
Reserve engagements begin with a conversation about obligations — ours to you, in writing, negotiated rather than published. Bring your governance requirements and bring your legal team.
Obligations first
We discuss what we owe you before anybody mentions what it costs.
Your approval chain
Governance is mapped onto the process you already run, never replaced by ours.
In writing
Everything agreed is contractual. Nothing material is left resting on a shared understanding.
06Security disclosure
Tell us immediately. We will not shoot the messenger.
If you believe you have found a vulnerability, use the security subject on the form above or write to security@ventureship.com. Reports are acknowledged the same day.
- Give us enough to reproduce it, and nothing you had to break the law to obtain.
- Please hold publication until we have replied and had a fair chance to remedy it.
- We will tell you what we found, what we changed and when — whether or not the report held up.
- Good-faith reporters are credited if they want to be, and never pursued.
07Press
On the record about obligations. Silent about mechanism.
We will talk at length about what the platform commits to and how clients hold us to it. We will not brief on internals, performance or anything a competitor could use — and we will say so rather than deflect.
What we will discuss
Obligations, governance posture, how the record works, and why we have deliberately started with one asset.
What we will not
Mechanism, internals, performance figures, client identities, or dated roadmap specifics.
08Coverage
Someone is on duty whenever the metal is priced.
Escalations from a live position do not wait for a business day in any time zone. General enquiries are answered during business hours, and we will not pretend otherwise to sound impressive.
09Before you write
Two pages that may already answer the question.
Both were written to be read rather than skimmed, and between them they settle most of what anybody asks us first.
10Questions
About reaching us, answered first.
Or skip the conversation entirely
You can see all of it without speaking to anyone.
Signing in is free and commits you to nothing. If the platform answers your question better than we could, we would much rather you found that out for yourself and this evening.
Gold AI is operated by Ventureship. Gold carries risk; every limit on it is yours to set, and yours to lift.